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PANDORA will repair or replace manufacturing faults free of charge up to 1 year from the original date of purchase for silver jewellery and 2 years from the original date of purchase for gold jewellery. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights.
Please note that parts of wood, leather, glass and string items have a warranty of 6 months from date of purchase.
Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty.
The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights.